Terms of Service

1. Acceptance of Terms

Welcome to Everlight Love (the “Service”), provided by Everlight Love, Monika Laskus, located at 85/70 ต.เกาะพะงัน Ko Pha-ngan District, Surat Thani 84280, Thailand (“we,” “us,” or “our”). Contact: info@everlightlove.com. These Terms of Service (“Terms”) govern your access to and use of the Service available at everlightlove.com and any related applications, content, and features.

By creating an account, clicking “I agree,” or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

We may update these Terms from time to time. Material changes will be communicated by email and a banner inside the app at least 14 days before they take effect. Continued use after that date constitutes acceptance.

2. What the Service Is — and Is Not

Everlight Love is an AI-guided communication tool grounded in Marshall Rosenberg’s Nonviolent Communication (NVC) framework. It facilitates structured conversations for couples, individuals, and self-dialogue, generates a personal “Letter from the Garden,” and offers weekly practice suggestions.

The Service is for self-reflection and educational purposes only. It is NOT:

• a substitute for a licensed therapist, psychologist, psychiatrist, counselor, or any other mental-health professional;
• a medical device, diagnostic tool, or treatment for any condition;
• a crisis-intervention service or emergency hotline;
• professional, legal, financial, or medical advice.

3. Eligibility

You must be at least 18 years old to create an account and use the Service. By using the Service, you represent that you are 18 or older and have the legal capacity to enter into a binding contract.

We do not knowingly collect personal information from anyone under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly. See our Privacy Policy for details.

If applicable law in your jurisdiction sets a higher minimum age for digital services, that age controls.

4. Account Registration and Security

Authentication is provided by Clerk, Inc. You agree to provide accurate, current, and complete information during registration and to keep it updated.

You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us immediately at info@everlightlove.com if you suspect unauthorized access.

If you use the couples flow, both partners must give informed, voluntary consent to participate and to have the conversation recorded in your account.

5. Subscriptions, Billing, and Auto-Renewal

Pricing for one-time sessions and subscription plans is shown on /pricing in U.S. dollars. Tax may be added at checkout where required by law. Payments are processed by Stripe, Inc. (Delaware, USA); we never see or store your card details.

AUTO-RENEWAL DISCLOSURE (FTC ROSCA / California SB-313 / CARS Rule). Subscription plans automatically renew at the end of each billing period at the then-current price until you cancel. By starting a subscription you authorize us, through Stripe, to charge your payment method on each renewal date.

EASY CANCELLATION. You may cancel any time from Account → Billing in one click, by emailing info@everlightlove.com, or via your Stripe customer portal. Cancellation takes effect at the end of the current billing period; access remains until then. We do not charge cancellation fees.

REFUNDS. Single-session and pack purchases are refundable within 14 days of purchase IF no session has been completed (a session is “completed” when the Letter from the Garden is generated). Subscription charges are non-refundable for the current period after a renewal date, but you can cancel at any time to prevent the next charge. Disputed charges are handled in good faith — email us first and we will resolve fairly.

Free trials, if offered, convert automatically to a paid subscription at the price disclosed before checkout unless cancelled before the trial ends. We will email you a reminder before any trial-to-paid transition.

6. Acceptable Use

You agree not to:

• use the Service to harass, threaten, defame, or harm any other person, including a partner participating in a couples session;
• submit unlawful, abusive, or sexually explicit content involving minors, or content that infringes intellectual-property rights;
• attempt to reverse-engineer, scrape, or build a competing product from the Service or its AI outputs;
• use automated means to access the Service except as expressly permitted;
• circumvent paywalls, share paid accounts, or evade rate limits.

7. Content and Ownership

You retain all rights to the statements, names, and personal context you submit (“User Content”). By submitting User Content, you grant us a limited, worldwide, royalty-free license to host, process, display, and back up that content for the sole purpose of operating the Service for you.

AI-generated suggestions, Letters from the Garden, summaries, and weekly practices are produced by us using third-party AI models. We grant you a perpetual, personal, non-transferable license to use those outputs for your own private and educational purposes.

Aggregated, de-identified analytics derived from your use of the Service may be used to improve the Service. Aggregated data cannot reasonably be used to identify you.

8. AI Disclosure

The Service uses third-party large-language-model APIs (currently Anthropic Claude, OpenAI GPT-4o, Google Gemini as fallback) and voice synthesis (ElevenLabs) to generate conversation responses, Letters, and audio. These outputs are generated by software, not by a human therapist.

AI outputs may be inaccurate, incomplete, or inconsistent. Apply your own judgment. Do not make important life, medical, legal, or financial decisions based solely on AI-generated content from the Service.

Our AI vendors are contractually prohibited from using your conversation content to train their public models. See the Privacy Policy for the up-to-date vendor list.

9. Privacy

Our handling of personal information is described in the Privacy Policy at /privacy, which is incorporated into these Terms by reference.

10. Disclaimers of Warranty

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

We do not warrant that AI-generated outputs are accurate, suitable for any specific purpose, or comparable to professional advice.

Some jurisdictions do not allow the exclusion of certain warranties, so portions of this section may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MONIKA LASKUS, HER AFFILIATES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

Our aggregate liability for any claim relating to the Service will not exceed the greater of (a) the total amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) USD $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the smallest extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Monika Laskus and her affiliates from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms, (b) your User Content, or (c) your misuse of the Service.

13. Dispute Resolution and Arbitration

PLEASE READ CAREFULLY — this section affects your legal rights.

Informal Resolution. Before filing any claim, you agree to contact us at info@everlightlove.com and attempt in good faith to resolve the dispute for at least 30 days.

Binding Arbitration. If we cannot resolve the dispute informally, any controversy or claim arising out of or relating to these Terms or the Service will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

Class-Action Waiver. You and we agree that each may bring claims against the other only in your or our individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Opt-Out. You may opt out of this arbitration agreement by sending written notice to info@everlightlove.com within 30 days of first accepting these Terms; include your name, the email associated with your account, and a clear statement that you opt out.

Small-Claims Exception. Either party may bring an individual action in small-claims court if it qualifies.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles, except where preempted by federal law. Subject to the arbitration clause above, any judicial proceeding will take place in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

15. Termination

You may stop using the Service at any time and delete your account from Account → Settings or by emailing us. Termination ends your license to the Service and removes your access; we may retain de-identified data and information required for legal, tax, or fraud-prevention purposes (see Privacy Policy retention rules).

We may suspend or terminate your account, with or without notice, for any breach of these Terms, suspected fraud, or to comply with legal obligations.

Sections 7 (Content), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), and 14 (Governing Law) survive termination.

16. Miscellaneous

Entire Agreement. These Terms together with the Privacy Policy constitute the entire agreement between you and us regarding the Service and supersede prior agreements.

Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.

No Waiver. Our failure to enforce any right does not waive that right.

Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure. Neither party is liable for delays caused by events beyond reasonable control.

Headings are for convenience only and do not affect interpretation.

17. Contact

Questions about these Terms? Email info@everlightlove.com. We will respond within 14 days.